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Frequently Asked Questions
What shipping methods do you use?
I use automated shipping calculations through USPS: Priority Mail, Express Mail, First Class Mail, Parcel Post, International Priority and Express. When possible, I will use Flat Rate Shipping (domestic and international) to save you money and refund the balance back to you.
Do you combine shipping on multiple item orders?
Yes. On occasion the shipping calculator may overestimate the shipping, in which case I refund the overage back to you, using your payment method.
What forms of payment do you take?
I accept PAYPAL, Mastercard, VISA, Discover and American Express.
What is your return policy?
You have 7 business days, from the date your order arrived, in which to return a product. After this 7 day period all sales are final. Real Eyes, Secrist Newborn Eyes, and Bargain Basement and Clearance Specials are not returnable, and non-refundable.
Products that have been opened or used are not returnable unless due to defect.
All returned products must be in new and re-sellable condition and returned in their original unopened wrapping and packaging.
Customer is responsible for return shipping fees.
How do I do a product return?
First, call me at (937)938-7182 or email me at hunnybuns@woh.rr.com and tell me what the problem is. Once we have agreed on the return, I will give you further instructions depending on the circumstances of the return. Do NOT attempt to return items without contacting me first. Your money will NOT be refunded in that case.
Do you also sell your reborn babies and OOAKs on this site?
Not at this time. I enjoy the worldwide exposure that the Ebay venue gives my work. There may come a time when I will offer selected dolls here, however, so keep checking back.
Do you have a gallery where I can see some of your past dolls?
Yes. You may visit my other website at www.hunnybunsnursery.com
Do you work for the Secrist Company?
I am not an employee nor contractor with Secrist or any subsidiary. For several years, I acted as professional consultant to Pat and Joanna Secrist. I was also under contract to Secrist Toys as a sculptor.
Do you take custom orders for reborn dolls or OOAK sculpted dolls?
Not at this time. I've recently moved, and it will be a couple of months before I'm settled enough to take on extra work.
Do you exchange banner links with other reborn artists and sculptors?
Yes, I do. Email me at hunnybuns@woh.rr.com to exchange banners and links.
Do you still teach live reborning classes?
Yes. My 2011 Itinerary is as follows:
*June 2011, IRDA Reborn & OOAK Conference, Walnut Creek, California
* August 2011 Sauder Village, Archbold, OH
Watch for links and updates in my blog and on my left sidebar!
Do you have a catalog?
No, I'm sorry I do not.
How can I get wholesale prices?
I wholesale almost everything that I sell retail.
If you want to be a dealer for my supplies and kits, simply contact me.
There are minimum purchase requirements on most items. If you are not already a customer of mine, then you may register a new account and when you're ready to place an order, let me know so I can add a special code to your account to allow you access to the Wholesale section.
If I can answer any more questions, please feel free to contact me at hunnybuns@woh.rr.com for more info.
